Frequently Asked Questions

Everything you need to know about your Chako Lab experience.

What materials are used in Chako Lab products?

We prioritize high-quality, food-grade materials such as borosilicate glass, premium stainless steel, and BPA-free silicone to ensure durability and safety for your home.

How long will it take to receive my order?

Standard shipping typically takes 5-10 business days. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.

What is your return policy?

We offer a 30-day return window for unused items in their original packaging. Please contact our support team to initiate a return or exchange.

Are Chako Lab drinkware items dishwasher safe?

Most of our glass and ceramic items are dishwasher safe, but we recommend hand-washing items with special prints or vacuum-sealed insulation to preserve their longevity.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery timelines vary depending on your location and will be calculated at checkout.

What should I do if my item arrives damaged?

Please inspect your order upon receipt. If an item is damaged during transit, contact us within 48 hours with photos of the damage, and we will arrange a replacement immediately.